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Refund Policy

Refund Policy

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WAUHATCHIE WOODLANDS
WELCOME VALLEY VILLAGE
LAND OF FALLS
TENNESSEE GLAMPING
-Center Hill Lake
-Savage Gulf
-Highwater Glamping
TREETOP HIDEAWAYS
-Ruby Falls
-Chattanooga Valley
TIMBERROOT
Smithsonian Retreat

Bunk Tiny Cabin
Standard Tiny Cabin
Custom Cabin
Log Cabin
Glamping Wagon
Glamping Dome
Treehouse
Large Home
Newly Renovated

Fireplace
Decked area
Pets allowed

Pool Table

Communal Pool
Hot Tub
Heated Pool

BBQ

Washer
Dryer
TV

Fire Pit

Basketball Court
Fishing
Hiking
Rafting
Swimming
Tubing Water
Kayaking

Lake
Mountain
River
Waterfront
Lake View
Mountain View

Marina

at timberroot, we understand that plans can change and unexpected events can occur. that’s why we have a flexible refund policy for our vacation rental bookings, which is designed to ensure that our guests have a positive and stress-free experience.

Refundable amount varies by booking. The refundable amount for a Timberroot booking may vary based on the type of property, the time of year, and the booking channel.

The refundable amount will be clearly stated in the property listing, and guests are required to review and agree to the refund policy before making a booking.

  • Non-refundable bookings: In some cases, a booking may be non-refundable.
  • Time of year: Our refund policy may vary depending on the time of year. During peak seasons, such as holidays and high-traffic times, our refund policy may be more restrictive. During off-peak seasons, our refund policy may be more flexible.
  • Booking channel: The refund policy may also vary depending on the booking channel used to make the reservation. Bookings made directly through the Timberroot website may have different refund policies than those made through third-party websites.
  • Cancellation notice: In the event of a cancellation, guests are required to provide adequate notice. The required notice period will be specified in the property listing and is also subject to variation based on the time of year and booking channel.
  • Refund processing time: Refunds will be processed as soon as possible, but may take up to 10 business days to be processed.

still have questions?

If you have any questions or concerns about our refund policy, please contact us and a member of our guest services team would be happy to help.

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