Location: Chattanooga, TN
Company: Roasted Root Coffee Company (A Timberroot Brand)
Job Type: Full-Time

About Roasted Root

Roasted Root Coffee Company, a Timberroot brand, is launching two Chattanooga locations in 2025 (one at Riverview Inn near Ruby Falls and another at Cummings Highway & Brown’s Ferry Road in Lookout Valley), delivering high-quality food and coffee experiences rooted in locally sourced, all-natural ingredients. As part of Timberroot Rustic Retreats, the leading provider of unique lodging in the Chattanooga region, Roasted Root is set to redefine the café and dining experience.

We are looking for a Food Services Manager to lead both locations, ensuring top-tier food quality, exceptional customer service, and immersive dining experiences. With a menu inspired by traditional European culinary techniques, the ideal candidate will be passionate about high-quality food, sustainability, and organic sourcing.

This role extends beyond Roasted Root, as you will also contribute to the food service operations at Timberroot properties, including Wauhatchie Woodlands‘ spa-in-the-tree experience. You will work alongside Timberroot’s leadership team to enhance resort development, operations, marketing, and vendor partnerships.

Key Responsibilities

Staff Management:

• Hire, train, and supervise staff at both Roasted Root locations.
• Foster a high-performance team with exceptional customer service and food preparation skills.
• Inventory & Vendor Management:
• Oversee inventory and ordering of food, coffee, and supplies to minimize waste.
• Build and maintain trade relationships with local farms, vendors, and culinary artisans.

Quality Control & Menu Management:

• Ensure consistency, presentation, and taste meet Roasted Root’s high standards.
• Lead or contribute to menu development and seasonal updates.
• Maintain up-to-date signage and menus for any menu changes or new product introductions.

Health & Safety Compliance:

• Ensure all operations comply with Hamilton County Health Department regulations.
• Train staff in safe food handling and sanitation procedures.
• Technology & Business Operations:
• Assist in onboarding and optimizing tech systems for business operations and customer experience.
• Oversee POS systems, online ordering, and other essential tech tools.

Marketing & Brand Development Support:

• Collaborate with Timberroot’s marketing team to ensure brand consistency and accurate representation of Roasted Root’s offerings.
• Provide operational insights to inform marketing campaigns and promotional strategies.
• Support marketing efforts by ensuring staff understands brand messaging and helping to implement promotional initiatives at the café level.
• Communicate guest feedback and menu insights to assist the marketing team in refining customer engagement strategies.

Qualifications

• 4+ years of experience in coffee shop and/or café management.
• Strong leadership skills with proven experience managing a team.
• References from previous staff, peers, or business owners.
• Expertise in food safety and regulatory compliance.
• Hands-on experience in food preparation and quality assurance.
• Ability to remain calm and strategic under pressure.

Employee Benefits

• 100% Employee Health Coverage with an HRA.
• Actively Accrued PTO for work-life balance.
• Floating Holidays for flexible scheduling.
• 401K Contribution up to 2.5%.
• Life Insurance coverage.
• Long-Term Disability Protection.

Ready To Apply?

If you have a passion for high-quality food, coffee, and customer experiences and want to lead a growing brand in Chattanooga, we’d love to hear from you! Fill out the form below and apply today and become part of the Roasted Root & Timberroot leadership team.